These terms apply to our made-to-order Heirloom Paws custom pet portraits (canvas prints, sherpa blankets and ornaments). For all other items, see our standard refund policy.
Our guarantee
- Free proof first. We email you a digital proof within 24 hours of your order. Nothing is printed until you approve it.
- Free redos. Not quite right? Reply to your proof and we'll revise it free until you love it.
- Damaged or misprinted? Contact us within 30 days of delivery with a photo and we'll send a free replacement or give you a full refund.
Returns and cancellations
- You can cancel for a full refund any time before you approve your proof.
- Because each portrait is made just for you, we can't accept returns for change of mind once your proof is approved and printing has started.
Shipping timeline (US only)
- Proof: within 24 hours
- Printing: 2–4 business days after you approve your proof
- Shipping: 2–5 business days, free to US addresses
Ordering for Christmas? Place your order and approve your proof early so it arrives in time. Questions? Contact us.